Stoeger Airguns Warranty
All Stoeger Airguns carry a limited two-year warranty. A new Stoeger Airgun is warranted only to the original retail purchaser, for two years from the date of purchase. This warranty applies only if the product was purchased from an authorized Stoeger reseller in the United States.
Stoeger will, at its option, repair or replace without charge any product that fails due to a defect in workmanship or materials. Parts and labor are included. Repairs are warranted for the duration of the original warranty. If Stoeger replaces an airgun under its original warranty, you will receive a new two-year warranty. Stoeger will return the replacement to you freight prepaid.
To Obtain Warranty Service
You must send your airgun freight prepaid to Stoeger Industries at this address:
Stoeger Industries
Airgun Division
901 Eighth Street
Pocomoke, MD 21851
Before sending the box, you must first obtain a Return Authorization (RA) number. To obtain an RA, call Stoeger Industries USA’s Customer Service Department at (301) 283-6981 or (800) 264-4962 from 8:00 a.m. till 4:00 p.m. EST, Monday through Friday. The RA number must appear on the outside of the box
No C.O.D. shipments will be accepted. Only the Stoeger Airguns facility in Maryland is authorized to make warranty repairs. DO NOT PACK OR SHIP LOADED AIRGUNS.
Return the complete, unloaded airgun with a detailed description of the problem. You must provide Stoeger satisfactory proof of the date of original purchase if the warranty registration is not on file. Only a sales receipt or properly completed warranty registration card for a new Stoeger airgun will establish eligibility for warranty repairs when a product is returned. You must provide proof of the date you purchased a new Stoeger product at the time you send a product for warranty repair.
What is Not Covered
The warranty does not cover defects or damage caused by...
- Misuse or accident
- Failure to provide proper care and maintenance
- Failure to comply with instructions in the Owner’s Manual
- Normal wear and tear
- Rust or corrosion
- Obstruction in the barrel
All wooden parts are excluded from warranty repairs. The warranty does not cover claims made by the subsequent owner of any Stoeger product.
ANY UNAUTHORIZED ALTERATION OR MODIFICATION OF THE AIRGUN WILL VOID THE WARRANTY.
STOEGER SHALL NOT BE RESPONSIBLE FOR ANY AIRGUN CLAIMS THAT RESULT FROM THE USE OF NON-STANDARD OR REUSED PELLETS.
IN NO EVENT SHALL STOEGER INDUSTRIES BE LIABLE FOR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The warranty gives specific legal rights, and you may also have other rights, which vary from state to state.
Stoeger Industries authorizes no dealer or any other person to vary the terms of the warranty or to make any other express warranties.
Where to Get Further Help
If you have any questions concerning the warranty, please contact us.
Stoeger Industries
17603 Indian Head Highway
Accokeek, MD 20607
Phone: (301) 283-6300
